1. Introduction
Affordable Fiber Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Street address, city, state, and ZIP code
- Current internet service provider
- Selected internet plan
Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website or source
- UTM parameters (source, medium, campaign, term, content) for marketing attribution
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Process your internet service signup and installation
- Contact you regarding your application and service setup
- Send you your gift card after installation
- Provide customer support and respond to inquiries
- Improve our website and services
- Send promotional communications (with your consent)
- Analyze marketing campaign performance
- Prevent fraudulent activity and ensure security
4. Tracking Technologies & Data Sharing
We use the Meta (Facebook) Pixel and Meta Conversions API (CAPI) to measure the effectiveness of our advertising, understand how visitors use our website, and deliver relevant advertisements. These technologies may collect information about your browsing activity across websites.
When you submit a signup form, your contact information is shared with third parties in the following ways:
- Meta (Facebook) — Ad Measurement: We transmit SHA-256 hashed (one-way encrypted) versions of your email address, phone number, name, city, and ZIP code to Meta via their Conversions API. This hashed data is used solely for ad measurement and optimization and cannot be reversed to recover your original information.
- CRM & Order Fulfillment: Your name, email address, phone number, and service address are transmitted in their original form to our customer relationship management platform (GoHighLevel) to process your signup, schedule installation, and manage your account. This data is transmitted over encrypted HTTPS connections.
5. Information Sharing
We may share your information with:
- Service Partners: Internet service installation and provisioning partners who fulfill your order
- CRM Platforms: Customer relationship management tools to manage your account and communications
- Analytics Providers: Third-party analytics services to help us understand website usage
- Advertising Partners: Ad platforms for campaign measurement and optimization
- Legal Requirements: When required by law, regulation, or legal process
We do not sell your personal information to third parties for their own marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure database storage, and rate limiting to prevent abuse.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Signup data is retained for the duration of your service relationship and for a reasonable period thereafter.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at info@mail.affordablefiberconnect.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: